Your commercial fleet is a valuable part of your business, and you need to know that you have a reliable towing crew available to help you out during times of need. While your business should already have strict standards in place regarding vehicle maintenance, all it takes is for a traffic accident or a faulty vehicle part to cause a member of your team to be stranded. When you first reach out to a commercial tower, you should ask these questions to make sure that they have the expertise and equipment necessary to handle any emergency.
How Do You Hire and Train Your Crew?
When your drivers call for a tow, you want to know that they are met by a professional that knows how to take care of a commercial vehicle. Although tow truck drivers are required by law to obtain a commercial driver’s license, the training practices can vary among different companies. We only hire highly qualified technicians who then undergo continuous training to maintain certification.
Do You Have the Equipment to Tow Oversized and Heavy Vehicles?
Your commercial fleet may contain large or heavy weight vehicles that require special equipment to tow properly. Make sure to find out if the company has heavy duty recovery trucks on their fleet such as a 40 ton rotator and 25 ton wrecker. This ensures that you can trust that the crew can get your commercial vehicles out of even the stickiest situations.
How Do You Care for Exotic and Valuable Vehicles?
Depending upon your line of business, your fleet may also include exotic vehicles. Since many exotic vehicles have low profiles, special care must be taken to protect the undercarriage of the vehicle during a tow. You should also be able to trust that your exotic vehicle will arrive at the destination without sustaining any more damage than what has already occurred. When you ask this question, you should hear that the company has flat bed tow trucks and an experienced crew that understands the value of the vehicle.
Do You Provide 24-Hour Service?
When your business runs around the clock, you never know when trouble may hit. Every driver on your team should have a way to contact the tow service any time of the day or night. This not only protects the safety of your drivers, but it also means that you can get to work on repairing your vehicle faster than if you had to let it sit overnight.
What Happens After I Arrange for a Tow?
A reputable tow company will instantly dispatch a member of their crew as soon as they get the details regarding your incident. However, you may also need to know that the services do not end after the vehicle is picked up. For instance, your company may be liable for cleaning up any hazardous materials that end up on the road during a rollover event. Find out if the tow company provides additional services such as hazmat cleanups and auto repairs to set up a full-service arrangement that keeps your business operations running smoothly.
When you manage a commercial fleet, you need to know that you have the right company ready to help tow vehicles in an emergency. Now that you know the right questions to ask, you can rest assured that roadside emergencies are addressed fast and with competence.